Last Updated: August 31, 2026 At Tubbyu, customer satisfaction is important to us. As we sell cosmetic products, returns of opened or used products are generally not accepted for hygiene and safety reasons. We may offer a replacement or refund if you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
Please contact us within 48 hours of delivery with your order number and clear photos/videos showing the issue. Returns must be approved by Tubbyu before being sent back. Please do not return an item without contacting us first. Change-of-mind purchases, incorrect shade selection, or products damaged after delivery due to improper use or storage may not be eligible for a refund or replacement. Approved refunds will be processed through the original payment method, where applicable. Refund processing times may depend on your bank or payment provider. For assistance, contact support@tubbyu.com