Refund policy

 Refund Policy

*Effective Date:* 26 June 2026

At *Tubbyu*, we want you to shop with confidence. Please read our refund and return policy carefully before placing an order.

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# Returns

Due to hygiene and safety reasons, *opened or used cosmetic products cannot be returned or exchanged*.

Returns may only be accepted if:

* You received the wrong product.
* Your order arrived damaged during shipping.
* You received a defective product.

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# Return Request

If you receive a damaged, defective, or incorrect item, please contact us within *48 hours* of delivery.

To help us resolve your request quickly, please include:

* Your order number
* Clear photos and video of the product
* Photos of the packaging (if damaged)
* A brief description of the issue

Requests submitted after this period may not be eligible for a return or refund.

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# Refunds

Once your request has been reviewed and approved, your refund will be processed to your original payment method.

Please allow *5–10 business days* for the refund to appear, depending on your payment provider or bank.

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# Exchanges

We only replace products that are damaged, defective, or incorrectly shipped.

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# Non-Refundable Items

The following items are not eligible for returns or refunds:

* Opened or used cosmetic products
* Products damaged due to misuse or improper storage
* Items purchased during special promotional or clearance sales (unless defective)

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# Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part or a damaged/incorrect product.

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# Contact Us

If you have any questions regarding returns or refunds, please contact us:

*Tubbyu*

Email: [**support@tubbyu.com*](mailto:support@tubbyu.com)

Website: [*www.tubbyu.com*](http://www.tubbyu.com)